Refunds and Returns Policy for www.metalsmithbenchman.com
Last Updated: February 2, 2024
Welcome to Metalsmith Benchman, operated by CreateAwitty INC. We aim to provide you with high-quality handmade silver and other metal jewelry. Our Refunds and Returns Policy is designed to ensure a fair and transparent process for both customers and our business.
1. Returns Eligibility:
1.1 We accept returns within 15 days from the date of purchase.
1.2 To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
2. Initiating a Return:
2.1 To initiate a return, please contact our customer support at varunkapoor888@gmail.com within the 15-day window.
2.2 Clearly state your order number, the reason for the return, and provide photographic evidence if the product is damaged.
3. Return Shipping:
3.1 Customers are responsible for the cost of return shipping.
3.2 We recommend using a trackable shipping service to ensure the safe return of the product.
4. Inspection and Refund Process:
4.1 Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria.
4.2 Refunds will be processed within 2 business days from the date of receiving the returned product.
5. Refund Method:
5.1 Refunds will be issued to the original payment method used during the purchase.
5.2 Please note that shipping fees are non-refundable.
6. Damaged or Defective Products:
6.1 If you receive a damaged or defective product, please contact us immediately with photographic evidence.
6.2 We will either replace the item or issue a refund, depending on your preference.
7. Non-Returnable Items:
7.1 Customized or personalized items are non-returnable unless they are damaged or defective upon receipt.
8. Contact Information:
8.1 For any questions or concerns regarding our Refunds and Returns Policy,
please contact us at: CreateAwitty INC. Plot 24, 3rd Floor, Dev Complex, Village Pitampura, New Delhi 110034 Email: varunkapoor888@gmail.com
9. Right to Modify:
9.1 CreateAwitty INC. reserves the right to modify or update this Refunds and Returns Policy. Any changes will be effective immediately and will be reflected on this page.
By making a purchase on www.metalsmithbenchman.com, you agree to adhere to the terms outlined in this Refunds and Returns Policy.